Your picture stays black or nobody can hear you? Usually the wrong device is selected or the browser doesn't have access. Go through these steps in order.
1. Are your camera and microphone on?
At the bottom of the classroom, check whether Mic and Cam are crossed out. Click them to turn them on.
2. Is the right device selected?
Step 1: In the classroom, click Settings at the bottom left.
Step 2: In the Audio/Video tab, choose your camera under Video Input and your microphone under Audio Input. Under Audio Output, you choose your headphones or speakers.
3. Does your browser have access?
If you clicked Block the first time, SIRIUS can't use your camera and microphone. Learn more in How do I allow camera and microphone access in my browser?
4. Is another program using the camera?
Close programs like Zoom, Teams or FaceTime and other browser tabs with video calls. Then reload the page.
Often helps right away
Reload the page and join the room again. If that doesn't help, restart your browser or computer.
5. Is an extension blocking it?
Ad blockers, browser extensions or antivirus software can block your camera and microphone. To test, open the classroom in an incognito window. If it works there, turn off your extensions one at a time until you find the cause.
6. Is your browser up to date?
The latest version of Google Chrome works best. If none of this helps, clear your cache and cookies. Learn more in How do I clear my cache and cookies?
With the tech check, you can test your camera and microphone without a lesson too.
Hearts or confetti appear in the video?
These are macOS reactions, not from SIRIUS. They appear with certain hand gestures. With your camera on, click the green camera icon in the menu bar at the top right and turn off Reactions.
Still not working?
Message us in the chat via the question mark at the bottom right of your account. Or book a short tech support appointment. We'll solve the problem together on a video call.