Your teacher is no longer a good fit for you? Then you find a new one yourself in your account. Your membership and lessons come with you.
Canceled your membership?
Then you only see Withdraw cancellation in your account. If you'd like a different teacher until the end of your membership, message us in the chat. We'll make the change for you.
How to change your teacher
Step 1: Go to Settings > Membership and click Change Teacher.
Step 2: Choose the main reason. Check your instrument and music styles and choose the days and times of day when you're available.
Step 3: Click Find my new teacher. We'll look for the teacher who's the best fit for you.
Step 4: Take a look at your new teacher and click Switch to [Name].
Step 5: Confirm the change.
What happens next?
The change is final.
After that, you can't go back to your previous teacher.
Your membership and all unused lessons move to your new teacher. Billing stays the same.
Scheduled lessons with your previous teacher are canceled and credited back to you.
Your chat with your previous teacher becomes read-only. A new chat with your new teacher opens.
Both teachers get an email. You get a confirmation.
Book your first lesson with your new teacher under Lessons.
No teacher found?
Choose more days, times of day or music styles and try again.
Tip: Talk to your teacher first.
An open conversation often helps. Tell your teacher in the chat what you'd like to be different, for example a different pace or different pieces.