You sort out canceling and rescheduling directly with your teacher in the chat. Your teacher then enters the change in their account. The earlier you let them know, the better. Our support team can't book, cancel or reschedule lessons for you.
How to cancel or reschedule a lesson
Step 1: Go to Messages.
Step 2: Choose your teacher and let them know you'd like to cancel or reschedule the lesson.
Step 3: Agree on a new time right away.
Cancel at least 24 hours in advance.
If you cancel later, your teacher decides whether the lesson is rescheduled or counts as missed. In that case, the lesson is deducted from your lesson balance.
I'm sick. What happens to my lesson?
Let your teacher know as early as possible. If you have to cancel at short notice because you're sick, the 24-hour rule doesn't apply if you send us a doctor's note.
How to send your doctor's note:
Message us in the chat via the question mark at the bottom right of your account. Send us your doctor's note there.