Don't want to take lessons for a longer time, but also don't want to lose your unused lessons? With the Freeze, you freeze your membership. Your unused lessons are kept and you can pick up again later.
Your lessons are kept.
With the Freeze, your unused lessons don't expire and you keep access to your notes and recordings.
How do I book the Freeze?
You have two options:
In the chat: Message us via the question mark at the bottom right of your account and let us know you'd like the Freeze.
In the cancellation questionnaire: Go to Settings > Membership, click Cancel Membership and choose Mitgliedschaft beenden (End membership). The questionnaire is currently only in German. When we offer you the Freeze, choose Freeze.
The Freeze starts at the end of your current term. Until then, you take lessons as usual.
How much does the Freeze cost?
The Freeze costs €4.99 per month.
What happens during the Freeze?
Your unused lessons are frozen and kept.
You don't take any lessons during this time.
You keep access to your notes and recordings.
No lessons are possible during the Freeze.
To use your frozen lessons again, you need an active membership.
How do I use my lessons again?
Reactivate your membership and your frozen lessons are available to you again. You can continue your previous membership or change it at the same time, for example to more or fewer lessons. Just message us in the chat.
Billing pause, Freeze or cancellation?
| Billing pause | Freeze | Cancellation |
Lessons | continue | not possible | until the end of the term |
Unused lessons | stay usable | are frozen | expire at the end of the term |
Notes and recordings | stay | stay | access ends |
Cost | none | €4.99 per month | none |
Learn more in How do I pause my billing? and How do I cancel my membership?