Video call filters are made for speech. They often mistake music for background noise. Then notes sound choppy, quiet or disappear completely, especially long notes and quiet passages.
1. Filters in the classroom
Step 1: In the classroom, click Settings at the bottom left.
Step 2: In the Audio/Video tab, uncheck Suppress background noise and Auto gain control.
Keep echo cancellation on
Keep Echo cancellation turned on if you're not using headphones. Otherwise the other person hears an echo. Learn more in How do I prevent echo in lessons?
2. Filters on Windows
Step 1: Open Settings > System > Sound.
Step 2: Under Input, choose your microphone and open its properties.
Step 3: Turn off Audio enhancements and Noise suppression.
Many laptops also have their own audio programs with AI filters, for example Realtek Audio Console, NVIDIA Broadcast, Dell Optimizer or Lenovo Vantage. Turn off features like AI Noise Reduction or Voice Enhancement there.
3. Filters on a Mac
During the lesson, click Control Center in the menu bar at the top right and then Mic Mode. Choose Standard or Wide Spectrum instead of Voice Isolation. Wide Spectrum transmits music most naturally.
Still sounds choppy?
Check your connection. Dropouts in the sound also happen with weak internet. Learn more in My connection is unstable. What do I do?
Keep some distance between your microphone and instrument, about 8 to 12 inches (20 to 30 cm).
An external USB microphone transmits music much better than a built-in one. Learn more in How do I set up for singing, piano and guitar?
Still not working?
Message us in the chat via the question mark at the bottom right of your account. Or book a short tech support appointment. We'll solve the problem together on a video call.