In rare cases, a teacher has to cancel a trial lesson at short notice, for example due to illness. We'll then take care of a new time for you.
What happens after the cancellation?
We look for a new teacher for the same time.
You get a new confirmation email.
If we can't find a teacher for that time, you book a new time with a new teacher on your home page.
Didn't get a new confirmation?
Check your spam folder. If you can't find anything, message us in the chat via the question mark at the bottom right of your account.
I canceled the trial lesson myself. What now?
You can book a new trial lesson with the same teacher or a different one. Learn more in How do I book a second trial lesson?