Old data stored in your browser can cause problems, for example a black picture, missing sound or trouble logging in. Clearing your cache and cookies often helps.
Log in again afterwards
After clearing, you're logged out of most websites. Have your login details ready.
Google Chrome
Step 1: Press Cmd + Shift + Delete on a Mac or Ctrl + Shift + Delete on Windows.
Step 2: Choose All time as the time range.
Step 3: Check Cookies and other site data and Cached images and files.
Step 4: Click Delete data and restart Chrome.
Safari
Step 1: Click Safari > Settings > Privacy at the top.
Step 2: Click Manage Website Data and then Remove All.
Step 3: Restart Safari.
Firefox
Step 1: Press Cmd + Shift + Delete on a Mac or Ctrl + Shift + Delete on Windows.
Step 2: Choose Everything and check Cookies and site data and Temporary cached files and pages.
Step 3: Click Clear and restart Firefox.
Microsoft Edge
Step 1: Press Ctrl + Shift + Delete.
Step 2: Choose All time as the time range.
Step 3: Check Cookies and other site data and Cached images and files.
Step 4: Click Clear now and restart Edge.
Still not working?
Message us in the chat via the question mark at the bottom right of your account. Or book a short tech support appointment. We'll solve the problem together on a video call.