Can't get into your account? Usually one of these solutions helps.
Did you just sign up?
Go through all the sign-up steps to the end. Only then can you log in.
How to get logging in to work again
Step 1: Open app.sirius.video in an incognito window and log in there.
Step 2: If it works in the incognito window, clear the cache and cookies in your normal browser. Learn more in How do I clear my cache and cookies?
Step 3: If it doesn't work, try a different, up-to-date browser, ideally Google Chrome.
Forgot your password?
Here's how to reset it: How do I change my password? As a teacher: How do I change my language, email or password?
The chat won't load?
If the chat is stuck on “Chat Loading…”:
Reload the page.
Log out and back in.
Try a different browser.
We never ask for your password.
If anyone asks you for your login details on behalf of SIRIUS, don't share them.
Still not working?
If you can't get into your account at all, book a short tech support appointment. We'll solve the problem together on a video call.