Seeing a charge you didn't expect? It's usually one of these reasons.
What are the reasons?
Reason | What's behind it |
Automatic renewal | If you don't cancel at least 1 month before the end of your term, your membership renews. More about the term |
Additional lessons | You bought extra lessons as a one-time purchase. More about additional lessons |
Freeze | During the Freeze, you pay a small monthly fee. More about the Freeze |
Bigger membership | An upgrade applies right away. That's why we charge the difference. More about changing your membership |
How do I check my charges?
Step 1: Go to Settings > Membership.
Step 2: Click Payment Details at the top right. There you see all payments with the matching invoice.
Can't find the reason?
Message us in the chat via the question mark at the bottom right of your account. We'll look at the charge together with you.