Can't book a lesson right now? It's usually one of these reasons.
What are the reasons?
Reason | What you can do |
No lessons left in your balance | Buy additional lessons or switch to a bigger membership. |
Freeze is active | No lessons are possible during a Freeze. Message us in the chat if you'd like to end it. |
No open times | Your teacher has no open times in the next few days. You'll then see a note to message them in the chat. Ask them for a time there, they can also schedule the lesson for you directly. |
Payment outstanding | Update your payment method. Learn more in My payment failed. What happens now? |
Where do I see my lesson balance?
Click Balance at the top. There you see how many lessons you can still schedule.
None of these fit?
Message us in the chat via the question mark at the bottom right of your account. We're happy to help.