The fastest way to reach us is the chat in your account. We don't offer phone support.
How to message us
Step 1: Log in to your account.
Step 2: Click the question mark at the bottom right.
Step 3: Type your question in the chat.
Is there phone support?
No. We help you in the chat. For technical problems, you can also book a video call appointment.
How do I book a tech support appointment?
Step 1: Open our tech support booking.
Step 2: Choose an open time.
Step 3: At the appointment, we meet on a video call and solve your technical problem together.
Only for technical problems.
We sort out questions about your membership, your payment or your lessons in the chat. The appointment is a video call, not a phone call.
When is our team available?
Monday to Friday from 9:30 am to 6:00 pm (German time). If you message us outside these hours, we'll get back to you on the next business day.
Does support ask for my password?
No, never. For your request, a short description and ideally a screenshot are enough. If anyone asks you for your password, don't share it and message us in the chat.
How can we help you fastest?
Describe your request as precisely as possible.
For technical problems, tell us your device and browser.
A screenshot often helps us a lot.
You'll find many answers right away.
Take a look here in the Help Center too. We answer the most common questions in our articles.