If we couldn't collect your payment, we automatically try again. The fastest way to fix it is to update your payment method.
What happens after a failed payment?
You get an email letting you know.
We automatically try to collect the payment again.
For 30 days, we remind you by email and with a notice in your account.
As long as the payment is outstanding, you can't book new lessons.
After 30 days, your account is locked.
We then cancel all scheduled lessons and you can no longer message your teacher. After that, we pass outstanding amounts on to a debt collection partner.
What can I do?
Step 1: Check why the payment didn't go through. Common reasons are an expired card, insufficient funds or your bank declining it.
Step 2: Go to Settings > Membership. Click Payment Details at the top right. Update your payment method there.
Learn more in How do I change my payment method or billing address?
Can't pay right now?
Message us in the chat via the question mark at the bottom right of your account. Together we'll find a solution, for example a billing pause.