You can reschedule or cancel your trial lesson yourself. If you can, reschedule it instead of canceling.
How to reschedule your trial lesson
Step 1: Open your Home page.
Step 2: Click Reschedule on your trial lesson.
Step 3: Choose a new day and an open time and click Reschedule Trial Lesson.
How to cancel your trial lesson
Step 1: Click Cancel on your trial lesson.
Step 2: Choose a reason and describe it briefly.
Step 3: Click Confirm cancelation. If you'd rather pick a new time after all, click Reschedule instead.
Please cancel in good time.
Your teacher keeps this time free just for you. Even at short notice, canceling is always better than not showing up.
Can I book a new trial lesson afterwards?
Yes. You can book a new trial lesson with the same teacher or a different one. Learn more in How do I book a second trial lesson?
Rescheduling doesn't work?
Reload the page and try again.
Try a different device or browser, for example your laptop instead of your phone.
Shortly before the start, you can no longer reschedule the trial lesson.
If you can't find a suitable time, cancel the trial lesson and message us in the chat. We'll get back to you with new time suggestions.