Have a question about lessons, students or your payout? Our team is happy to help.
How to message us in the chat
Step 1: In your account, click the question mark at the bottom right.
Step 2: Ask your question. Our AI assistant Toni answers right away. If needed, our team takes over.
Our team is available Monday to Friday from 9:30 am to 6:00 pm (Berlin time).
We don't offer phone support.
It's best to message us in the chat. That way we have all the information about your account right at hand.
Tech support on a video call
For technical problems, for example with the camera, sound or classroom, you can book a tech support appointment. We'll then talk with you on a video call. For questions about your payout or students, please use the chat.
Does support ask for my password?
No, never. For your request, a short description and ideally a screenshot are enough. If anyone asks you for your password, don't share it and message us in the chat.
Mistakes in your credit note?
Reply directly to the email with your credit note. Learn more in What do I do if my payout is wrong?