Do you need to cancel a lesson, or does your student want to cancel? You enter both in your account. Our support team can't cancel lessons for you.
How to cancel
Step 1: Open Lessons and click the three dots on the lesson.
Step 2: Choose Cancel lesson or Cancel this and all following lessons.
Step 3: Choose who wants to cancel: you or your student.
Step 4: Confirm with Cancel this lesson.
Better to reschedule than cancel.
Offer your student a make-up time. Learn more in How do I reschedule a lesson?
What applies when a lesson is canceled?
Who cancels? | What happens |
You | The lesson stays in your student's lesson balance. |
Student, more than 24 hours in advance | The lesson stays in your student's lesson balance. |
Student, less than 24 hours in advance | You decide whether the lesson counts as “student was absent”. Learn more in How do I reschedule a lesson? |
You can't make it at all?
Always cancel, even at short notice. If you don't show up without canceling, it counts as a no-show. Learn more in How do I become a Superstar teacher?