A lesson doesn't work after all? You reschedule it right in your account, whether the request comes from you or your student. Our support team can't reschedule lessons for you.
Only for regular lessons
You can't reschedule trial lessons, only cancel them. Learn more in I can't make a trial lesson. What do I do?
How to reschedule a lesson
Step 1: Open Lessons and click Reschedule on the lesson.
Step 2: Choose who wants to reschedule: you or your student.
Step 3: Choose the new day in the calendar and then the time.
Step 4: Confirm. The new time automatically appears for your student too.
Let them know briefly in the chat when you reschedule.
Your student wants to reschedule at short notice
Up to 24 hours in advance, rescheduling is free for students. If it's later than that, you decide:
Your choice | What happens |
Reschedule | The lesson stays in your student's lesson balance. You don't get anything for the missed time. |
Mark as “student was absent” | The lesson is deducted from your student's balance, and you get a cancellation fee. |
Learn more in Do I get paid if a student doesn't show up?
Sick with a doctor's note?
Then the 24-hour rule doesn't apply. The student sends the doctor's note to our support team.
Rescheduling a whole series
Create the series again. Learn more in How do I create a new lesson or a series?