Something came up? Cancel the trial lesson as early as possible. That way it can go to a different teacher.
How to cancel a trial lesson
Step 1: Open Lessons in the left menu.
Step 2: Click the three dots on the trial lesson and choose Cancel this trial lesson.
Step 3: Give the reason, for example emergency, no capacity or wrong instrument, and confirm.
The trial lesson isn't rescheduled but given to a different teacher.
Only cancel in exceptional cases.
If you don't show up without canceling, it counts as a no-show. That lowers your chances of new students and the Superstar status. Learn more in How do I become a Superstar teacher?
I don't want any trial lessons right now
Uncheck Availability for trial lessons under Availability. You block single days with an override. Learn more in How do I set notice time, buffer time and exceptions?
The student doesn't come
Wait 15 minutes in the classroom. During that time, our team takes care of reaching the person. This doesn't count as a no-show for you.