A lesson is only deducted from your lesson balance after the lesson. If a lesson doesn't take place, it depends on the reason.
When is a lesson deducted?
The lesson took place.
You cancel less than 24 hours in advance and your teacher marks the lesson as missed.
You don't show up and didn't cancel.
When is no lesson deducted?
You cancel at least 24 hours in advance.
The lesson couldn't take place because of technical problems. Message us in the chat and we'll credit the lesson back to you.
Your teacher cancels or doesn't show up.
Your teacher accepts a late cancellation as a courtesy.
You're sick and send us a doctor's note in the chat.
If a lesson is canceled without a deduction, the lesson is available to you again. Simply plan a new time with your teacher.
Cancel in good time.
Canceling is free up to 24 hours before the start. Learn more in How do I cancel or reschedule a lesson?
Where do I see my lesson balance?
Click Balance at the top. There you see how many lessons you can still schedule. Learn more in How many lessons do I have and what happens to unused lessons?