Missed your lesson without canceling? Then the lesson is deducted from your lesson balance. There are exceptions, though.
Is the lesson deducted?
Yes, if you don't show up without canceling.
No, if the lesson couldn't take place because of technical problems. Message us in the chat and we'll credit the lesson back to you.
No, if you were sick and send us a doctor's note in the chat.
No, if your teacher wasn't there. Learn more in My teacher isn't responding. What can I do?
Better to cancel, even at short notice.
Canceling is free up to 24 hours before the start. Learn more in How do I cancel or reschedule a lesson?
What do I do now?
Step 1: Message your teacher in the chat. Learn more in How do I message my teacher?
Step 2: Plan a new time together, as long as you still have lessons in your balance. Learn more in How do I book a lesson?
How do I avoid missing lessons?
Calendar: Connect your Google Calendar and set up reminders. Learn more in How do I connect my Google Calendar?
Fixed lessons: A weekly series helps you stay on track. Learn more in How do fixed weekly lessons work?
Home page: Under UP NEXT, you always see your next lesson.