Reliability is one of the most important criteria in our matching. No-shows and frequent cancellations mean you get fewer new students.
What counts how?
Case | Consequences |
You don't show up (no-show) | The lesson stays in your student's balance, and you don't get a fee. Your no-show rate goes up, you get fewer trial lessons and miss the Superstar goal. |
You cancel often | Even cancellations in good time hurt your matching if they pile up. |
You cancel a trial lesson | It goes to a different teacher. Frequent cancellations mean fewer trial lessons. |
Your student doesn't show up | Doesn't count against you, as long as you were in the room on time. |
A no-show weighs the most.
It's better to cancel at short notice than not show up at all. Learn more in How do I cancel a lesson?
How to stay reliable
Connect your Google Calendar and turn on reminders. Learn more in How do I connect my Google Calendar?
Keep your availability up to date and block days when you can't teach with an override. Learn more in How do I set notice time, buffer time and exceptions?
If you do have to cancel, offer 2 to 3 alternative times or reschedule directly. Learn more in How do I reschedule a lesson?
Where do I see my numbers?
You see your no-show rates under Insights. Learn more in What does the Insights page show me?
Reliably to Superstar
0% no-shows are two of the four goals for the Superstar status. Learn more in How do I become a Superstar teacher?